MemberTrac Account Deletion Process

Request in the app

1. Sign in to MemberTrac.
2. Open Settings.
3. Select Request account deletion.
4. Confirm the request.

Only one pending request is created. The participating organization's administrators can then review it.

Request without app access

Email support@simple-softsolutions.com with the subject MemberTrac account deletion request and include:

• your name;
• phone number used for MemberTrac;
• participating organization; and
• a safe way to contact you.

What completion does

Completing a request immediately:

• removes direct identifiers from the MemberTrac member profile;
• replaces identifying names and external member identifiers on attendance with deleted placeholders;
• removes external import references held in MemberTrac attendance-export state;
• removes precise check-in coordinates and distance information;
• removes group memberships, device records, OTP records and active sessions; and
• prevents future sign-in to that member record.

A pseudonymous internal member key and de-identified aggregate attendance may remain for relational, audit and reporting integrity during the approved retention period. This should not be described as irreversible anonymization because authorized backups or separately exported records may still permit linkage. Data already synchronized to a participating organization's separate system must be handled by that organization under its own approved process. Backup copies expire according to the retention schedule and completed deletions must be reapplied after any disaster restore.

Data deleted vs. retained, and for how long

Full detail: MemberTrac Data Retention and Deletion Policy.

Timing and decisions

The operational target is to acknowledge a request within seven calendar days and complete it within 30 calendar days. If identifying information must lawfully be retained, the organization should explain the reason, expected period and complaint route.

Questions or complaints